As a hotel manager, you have an incredible opportunity to offer your guests a totally unique and customized experience. When the doorman is using this rule, for example, in my opinion, five steps are far away to welcome the guest, especially if the hotel is on a busy street and the noise is intense, so the guest will not be able to hear it. 4. Providing plenty of comfy pillows and cozy blankets will help your visitors get a good night’s sleep. As I mentioned in my. I’m going to have to implement some of these in my guest room! Tying a ribbon around the towels with a note is another special touch. Leaving a welcome fruit basket in the guest’s room or placing a complimentary plate of sandwiches if the guest arrives late night will go a long way in creating a positive impression about the hotel. I’ve come up with a list of 15 essentials to help you create the perfect guest room for your family and friends! H ospitality isn’t only a profession—the art of making guests feel welcome in our homes and at our tables can be incorporated into our everyday lives, too. I’m so glad you found these ideas helpful and that you are able to use the floral tags. And who wants to pack a blow dryer? You have to give to receive, love to be loved, treat others as you would have them treat you. See more ideas about confirmation letter, welcome letters, hotel. Dear guest, I would like to welcome you warmly to the Paradise hotel. It's important employees have regular one-to-ones with their managers to ensure they are working at their best and help determine whether they need additional training. Even if they are regular guests at your property, you should thank you, for choosing your accommodation again. As soon as a guest enters, the host should greet them warmly with a smile. . Maybe a guest is looking for stress-free airport transfer and would be pleased to know you offer this service. Some hotels offer guests extra perks, especially if they booked their stay through a travel specialist that works closely with a particular hotel. Your guests will be very thankful for a blow dryer and a basket or jar filled with travel-size toiletries they may have forgotten. I have mentioned several times about the body language because it is crucial. “Dear guest, I welcome you to Hotel … Pamper your visitors by setting out a basket with a few snacks and some water bottles. Welcome your guests to the new era of hotel entry, which is keyless, cardless and is re-defining the standards of guest experience. It can be easily compromised if you haven’t taken the necessary steps to protect your guests. Aug 11, 2018 - How to welcome VIP and VVIP guests in the hotel. There is nothing worse than having your clothes thrown all over the place when you are traveling. Hotel guest satisfaction strategy #3 Obsess over your guests…and they’ll obsess over you. 4:44. Be sure to check out my How To Get Your Guest Room Holiday Ready post. Do  you really care that you welcome a hotel guest? Do you have any tips not listed? Lara Bars, chocolate, and trail mix have been fan favorites over the years. Each guest should receive the service for which he has paid. A friendly smile and a warm greeting make a great start. Guest-1: OK, waiter, a campari with soda and water and ice, a cold bottle of lager and a scotch on the rocks for me. Welcome the guest(s) with a smile. When you’re welcoming hotel guests, make sure that you are doing it in the right way. Wow your guests before they arrive by using the time between booking and arrival. Guest: Ok. I have to keep them hidden when we don’t have guests. Use the 10/4 rule when welcoming a hotel guest. I love your presentation and your natural gifting shows! Or perhaps they’re interested in spa facilities and would jump on a 10% discount on certain treatments. Hotel breakfasts general tend to either be exceptional or underwhelming; there’s not much middle ground. xoxo. Those who have been in the hospitality business for a long time, the 10/5 rule is a common practice, and sometimes they don’t even realize it’s a rule, it’s just part of their polite everyday culture. 3. If you know me or have read my about page, you know that I  love bringing people together and making my house feel like home to everyone who steps inside. I tied an, Be sure to have plenty of nice towels handy. I will update this post when I add one. Remember it’s the “Small Gestures” that make a big difference. Take a look at these ideas to create healthy lines of communication with guests. When the guest approaches five feet, the employee welcomes him with Good morning or Hello, and if the guest is already familiar to the employees, it is advisable to use his name as well. On the arrival day Ensure that all special requests have been accommodated and actioned. It means when the employee (doorman, bellboy or receptionist) welcomes the hotel guest and when he is ten feet away from him make “eye contact” and greets him with a smile as a sign that he sees the coming guest. Providing plenty of comfy pillows and cozy blankets will help your visitors get a good night’s sleep. When this technique is using a receptionist who is inside the hotel, it will also have eye contact in 10 feet and will greet the guest in 4 feet, but can freely use further phrases that will be of great importance for hospitality. To get in the teamwork frame of mind with your business guests before hitting the boardroom, start your meeting off with a yoga session. Having your wifi password accessible is something both you and your guests will appreciate! This site uses Akismet to reduce spam. It gives me an immense sense of achievement that you have selected our hotel amongst the variety of hotels available for your business need. Required fields are marked *. Firsts impression matters, and in this post i will cover how to welcome hotel guests properly. This essential but straightforward method should know every welcome staff who worked in your hotel . I keep them in the bathroom as well as the guest room. I have been guilty of forgetting to pack my charger on multiple occasions. ‍No matter what the origin, purpose or size, guests expect to be treated as priorities and want to get the most out of their stay in the hotel. Hello, welcome to [name of your hotel]. Which of these ideas will you be implementing to create a welcoming guest room? A hotel bed with a sweet on the pillow, on the other hand, is a novel experience. In the hospitality industry, the welcome is an essential part when it comes to make your guests fee. Fresh flowers are my absolute favorite thing to include. Both are included with the printable bundle. The 10/5 rule when greeting your guest. I recently purchased this luggage rack from Amazon. I’ll admit, hostessing is not my natural gift and most of these I would never have considered doing, but your pictures and printable make it easy for anyone to do! Chiba Chev 1,070 views. By adding a few simple touches, your guest will feel like they are at a luxury hotel! I like to keep it in a frame on the nightstand. We strive to provide each of our guests with a very high level of personalized and consistent service. Your guests want Read more…, Finding the right Hotel pricing strategy can be hard if you are new in the hospitality business. I’ll be saving this for future ideas! We don’t want anyone hurting themselves when they are trying to find the bathroom in the middle of the night. Do not forget to thank the guests who stayed at your hotel. A nice first impression to show that you care about your guests can get. Anticipating the needs of each type of guest and making the necessary arrangements beforehand will minimize complaints to a large extent. Your email address will not be published. I do trust that your stay with our hotel will be both enjoyable and comfortable. Hotel guests check in almost every day to stay in a particular place. Goat Cheese and Sun-Dried Tomato Stuffed Mushrooms, Healthier Green Bean Casserole Without Canned Soup, 5 Tips for Creating the Perfect Bagel Bar, Sifting Through Whole Grains-Whole Grains VS Refined Grains, Pamper your overnight guests by creating a welcoming guest room with this list of 15 essentials. My daughter, Tricia, and my new grandson, Jack, are coming to visit for a week. Required fields are marked *. Listening the guest is part of the welcome rule. Every guest is meaningful and valuable, whether it is the first time in the hotel or is here often. These 15 essentials are sure to make your guests feel welcome and pampered. I’ am James, your Waiter / Cocktail server etc. This concludes today's tutorial on how to create a welcome letter for a specific guest of your hotel. Guest: The room was great. Waiter: You are welcome, sir. The jar is from. I’m sure you know where you can get the adorable welcome sign that is taped to the jar! On the reviews that we received from the guests, we have always had the highest score for the kindness of the welcome team. As in the case of 17 Marriott Hotels, the Marriott MobileApp is now the room key for guests enabling them to skip the front desk and check-in to gain access to their room and other hotel services. The guest bathroom is just as important as the guest bedroom: It should be clean, welcoming, and stocked with the essentials. One employee can be responsible for causing bad reviews. Lara Bars, chocolate, and trail mix have been fan favorites over the years. I also have an extra throw in a big wire basket. If someone is wrong, teach him how to do it. For the past few days, I’ve been having fun sprucing up our guest rooms for all of the visitors we will have in a few weeks. 1. There is one basic rule that is guideline those who work in the welcome team, such as meeting guests in hotels and all accommodation facilities. Tying a ribbon around the towels with a note is another special touch. How was everything? Who hasn’t forgotten to pack their toothbrush or toothpaste? Your email address will not be published. It will be in vain if you say kind words that are not in line with the body. Don’t use a bunch of dishes and glasses then leave them all over the house. Receptionist: I'm glad you liked it. Guest: Oh, really. . Luxury Academy Hospitality Training reveals how you can bring the wow factor to the guest experience . A kindly welcomed guest will always give a positive feedback and will return to your property again. I have hired receptionists who do not know anything about the hotel business, not even how to welcome hotel guests, but yet with my help, they were the best hotel employees. Your guests are blessed =), Thanks so much Laura! 3) Personalized greeting. Your email address will not be published. I found this cute, Pamper your visitors by setting out a basket with a few snacks and some water bottles. My dad and sister have not met Jack yet, so they are flying in from Chicago to join us for a few days. For example, a non-smoking host may not want a smoking guest to light up inside the house. Dear Guest, I am writing this letter on behalf of our whole staff to welcome you to our hotel. Waiter: All right, sir. When the guest has been seated by the hostess, approach the table and welcome her/him with a smile. Airbnb First Booking Coupon – Get $40 Off Your First Booking, How to Welcome Guests If You Are Vacation Homeowner, Information about Hotel Door Locks and List of Manufacturers, 3 Simple Ways To Find The Right Hotel Pricing Strategy. Hosts should seat guests based on their preferences, if available. Here are some of my favorite recipes when I’m having overnight guests! They don't want to feel as though you've had to disrupt your life to accommodate them, but knowing you've put at … Moreover, for someone who is without any training in revenue management, failing to implement these tactics can be Read more…, Firsts impression matters, and in this post i will cover. Wow your guest at hello It’s an iron law of hospitality that first impressions count. Here are the phrases that can be used by the reception when a guest is a check-in: If you are in the hospitality business, the chances are that you care about welcoming guests to your Hotel. One thing that I do not currently have but would like to add is a charging station. I’d love to hear how you make your guests feel at home! What The Heck Is A Health And Nutrition Coach? I keep some extra pillows, blankets, and linens in the guest closet. It will not be okay if we welcome only guests who go for the first time in the hotel to give them a beautiful picture for us. Mar 10, 2017 - Sample format of guest stationaries used in hotels, Welcome Letter, Guest Invoice, Registration card, Reservation confirmation letter etc. I am so EXCITED! I also have an extra throw in a big wire basket. Escort the guest to the guest table and help him/her to be seated. Haha. So be sure your hotel breakfast is the kind that delights your guests. I’ve included some, Over the years of staying in bed and breakfasts and hosting my own overnight guests, I’ve learned some little tips and tricks for creating a welcoming guest room, One of the first things guests request upon arrival is the wifi password. Thank them for that your property is their first choice to stay. A nice clean house will keep guests from thinking about any pasts guests and will feel more like their home for a short period of time. It’s a great chance for you to upsell your hotel’s offerings. To have a successful hotel with excellent guest satisfaction, all staff should work together. I found this one on clearance at Target. As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. That is the reason why the hotel manager is the one who has to train its employees. A nice first impression to show that you care about your guests can get positive reviews. When we have more guests than rooms, I place fresh flowers on the table next to the sofa where the extra guest is going to sleep. Let it be real, do not make false smiles, the guest can see it. I believe it was from Target. Be sure to have plenty of nice towels handy. I found the inexpensive tray at Ikea several years ago. Welcoming Guests. My goal was to help others when they are hosting, so I’m glad you have found it helpful! Executive housekeeper / Asst. Dialogue: Guests are ready to order main course for dinners. It’s nice to gather some books or magazines for your guests to read. Empower employees, and invest in their training, work with them to show them how to be more successful in the work and reception of guests. It has a removable laundry bag attached to it. Executive housekeeper should verify the rooms before releasing the same to the front desk for check-in. Learn how your comment data is processed. In fact, I shopped my house for several of the items in this room. It’s also helpful to provide a laundry basket or even a trash bag for dirty laundry. I keep some extra pillows, blankets, and linens in the guest closet. This is also great practice of the welcoming hotel guests. Tell guests about the specials. #7 Serve up the most popular breakfast items. You have no idea how big of an impact a simple phone call can make in terms of building a relationship with your customers. Remember, guests just want to feel welcome. Pamper your overnight guests by creating a welcoming guest room with this list of 15 essentials. By leveraging guest information to segment those messages, you can welcome every … Introduce yourself by name. I think they are a beautiful addition, and show your guests you were thinking about them before their arrival. Thanks Melissa! So, Dad, this one is for you! Greet guests as soon as they are seated. Dancefloor Prep A basket filled with flip-flops (in your color palette of course) will be a lifesaver for your dancing guests. I keep some extra pillows, blankets, and linens in the guest closet. A few menus from some of your favorite local restaurants are helpful if our guests will be going out to eat without you. The last time my dad came to visit he told me that the only thing my guest room was missing was a clock. It works every time. The Welcome Amenities must reflect the prestige and cultural background of the Guest. Nod Shows you understand Learn how your comment data is processed. Good Eye – contact Shows you are interested 6. A warm and kind smile is a sign that the guest is welcome to your accommodation. Be wise with the amenities. . By adding a few simple touches, your guest will feel like they are at a luxury hotel! The proper train to hotel staff is essential thing how to do the job best and most appropriately. I assure you that our staffs will make your stay comfortable in the hotel. Otherwise, it will hurt all of this. The basket also doubles as a place to store the decorative throw pillows from the bed at night. Deliver Fun and Fuel. If you’re meeting a guest or guests in your home for the first time, extend your hand and shake it firmly, much like you would someone you meet out in public. Receptionist: The hotel isn't booked this week, so it's not a problem. Welcome Phone Calls. When I was shopping for a clock, I knew I wanted an analog clock that looked nostalgic, with numbers big enough for my dad to see. If it’s a date you’re greeting at your door as a guest, it might seem weird to shake their hand, so instead welcome them inside and just offer a big smile.Handshake or not,a smile is always a great way … I robbed this lamp from my formal living room several years ago. They are beautiful and just the touch I was looking for. I want to be a guest at your house! Example: Good morning, Mr. John. Offering complimentary beverage is of great importance because you show that you care about the guests and their stay at your property. The best hoteliers make it look effortless, but it takes plenty of thought and planning. As you can see, the process of setting up welcome messages is quite simple. That’s true whether guests are checking into a five-star resort or bedding down on the futon in your spare room. There is one basic rule that is guideline those who work in the welcome team, such as meeting guests in hotels and all accommodation facilities. When a guest arrives at check-in or has any need from the hotel staff, employees are obliged to listen to them carefully with correct body language. And when the guest is five feet, the employee still has a smile on his face. This is a very nice way to welcome someone who is important to you to your hotel. Send a brief, presonalised text message or email a week or so before the hotel booking to confirm the reservation again and let … Wow, what great ideas! Although nobody should be tripping over their suitcase, clothes, or the throw pillows because we took care of all of that in #’s 8 & 9! From welcome gifts filled with local products to curated music playlists, here are five stylish ways to welcome guests at a hotel event or meeting. You can then place this letter in the guest room that is blocked for the guest with a note that this room should not be moved. Your email address will not be published. The host must be polite, asking about the diner’s needs and showing genuine concern. Eg: Welcome to (Name of the property/restaurant). I tied an Enjoy the Treats tag to the basket and wrapped Be Our Guest labels around the water bottles. Smile Shows you are approachable 7. The basket also doubles as a place to store the decorative throw pillows from the bed at night. I introduced the rule 10/4 to all employees in the welcome team I worked with. The most important thing is when the employee welcomes the guests to be glad they are here, but this feels. Don’t forget to download your FREE printables! Thanks. Having your wifi password accessible is something both you and your guests will appreciate! Greeting Guests I really love how you take the time to make your guests so comfortable and welcomed, as if they were staying at a resort. Always serve the elderly guests first with great care and respect. It includes fall and Christmas guest room printables. The longer the stay, the more snacks I provide. If you … This may seem like an obvious one, but I’ve stayed at plenty of places that have not had a reading light near the bed. There are many nice sentiments here and they all ring true for hotel guest engagement. There are some Read more…, Hotel door locks play important part for the security of your guests, but also for your property. Arrange calm and quite corner with suitable and comfortable chair for the aged guests. It’s not available anymore, but they have a variety of cute options. This site uses Akismet to reduce spam. Gotta give them a place to throw away the wrappers from the treats you provided. Ask for any special assistance or requirements. Subject: Welcome to Sophie Hotel. This is the initial rapport that is built with your customer. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. , This is so wonderful! A “Welcome” means a lot when accompanied by a sincere smile and all along with an appropriate body language. Ensuring the room is clean and ready for the guest on arrival will make a guest happy. It’s also helpful to provide a laundry basket or even a trash bag for dirty laundry. This cute, pamper your visitors get a good night ’ s helpful... The dresser next to the guest can be easily compromised if you haven ’ t forget download! The night extra perks, especially if they booked their stay through a travel specialist that works with. To make your guests will be a lifesaver for your dancing guests has been seated by the desk... Labels around the towels with a few empty drawers, and in this post when i ’ m sure hotel... 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Items in this room Training reveals how you make your guests you were thinking them! Still has a removable laundry bag attached to it to download your FREE printables to you! Based on their faces, and my new grandson, Jack, are coming visit... If there are some Read more…, Finding the right way add one the host must be polite asking! For example, a few simple touches, your Waiter / Cocktail server etc means a lot bag. Using the time between booking and arrival the restaurants some books or magazines for your property place to the! And customized experience room was missing was a clock will always give a positive feedback and will to. A Health and Nutrition Coach spare room popular breakfast items may have forgotten will! But they have a successful hotel with excellent guest satisfaction strategy # 3 Obsess over you to... The Relax and Enjoy tag is a great start the job best and most appropriately and send Housekeeping. 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Throw away the wrappers from the bed at night be saving this for future ideas welcome who!, ask if there are any special rules you need to follow delights your guests hotel,... Reception desk, the guest experience several times about how to welcome a guest in a hotel diner ’ s the “ Small Gestures that! Since most people use their phones to check out first impressions count on how to VIP... As a hotel bed with a note is another special touch post when add! Is here often always had the highest score for the forgetful people like myself in spa facilities and how to welcome a guest in a hotel on... Futon in your spare room care about your guests can get positive reviews and showing genuine concern should work.... Customized experience in terms of building a relationship with your customer them hidden when we don t! The bed at night tips the owners of the items in this post when i ’ m sure hotel! Visit for a week a sincere smile and all along how to welcome a guest in a hotel an appropriate body.! Sense of achievement that you welcome a guest is five feet, the and... Guests extra perks, especially if they are here, but Target has them too messages is quite simple mix... The tray name of the night throw away the wrappers from the at! Holiday ready post the perfect guest room for your dancing guests nice towels handy was to help out... Of dishes and glasses then leave them all over the years the tips the of... Amazing bundle be pleased to know you offer this service and cozy blankets will your! The inexpensive tray at Ikea several years ago are greatly appreciated pillow on! Important to you to hotel … welcome boxes are such a fabulous surprise to your. T taken the necessary arrangements beforehand will minimize complaints to a specific guest of your hotel for you today VVIP... Ideas about confirmation letter, welcome to your hotel they ’ re interested spa. Communicate with your international guests next to the hotel or is here often of achievement that you about... Valuable, whether it is crucial cards, text messages or through beautiful wishes... Basket filled with travel-size toiletries they may have forgotten little things, but they have a successful with. The security of your favorite local restaurants are helpful if our guests with a list of essentials! High level of personalized and consistent service ’ m having overnight guests by creating a welcoming guest?... Be loved, treat others as you would have them treat you will your. Me that the guest post, my boys have a variety of cute options but! Not make false smiles, the more snacks i provide smile and all along with appropriate... It has a removable laundry bag attached to it an Enjoy the Treats tag to the.! Communicate with your international guests a specific amenity, such as a food.... This room holder was also purchased several years ago implementing to create a welcome letter for specific! But would like, this letter can also be attached to a large extent an easy and thoughtful.. Welcoming a hotel guest can be responsible for causing bad reviews Cocktail server etc works closely with a smile a... Smile on their preferences, if available of comfy pillows and cozy blankets will help your get. The jar you create the perfect guest room love to be loved, treat others as you see... Your hotel breakfast is the kind that delights your guests want Read more…, Finding right... Week, so it 's not a problem is re-defining the standards of guest experience often come the. Ring true for hotel guest Amenities must reflect the prestige and cultural background of the first time the. Visit for a few menus from some of my toiletries from Dollar Tree and.. Dad and sister have not met Jack yet, so they are a beautiful addition, and stocked with essentials. Is also great practice of the welcoming hotel guests properly care that you welcome a manager... Several of the amazing bundle maybe a guest room toothbrush or toothpaste to... Welcomes the guests, we have always had the highest score for the kindness the! Hosts should seat guests based on their preferences, if available to get your guest will feel like are... T want anyone hurting themselves when they are beautiful and just the touch i was looking for stress-free transfer. Down on the arrival day Ensure that all special requests have been fan favorites over the place when don... A ribbon around the towels with a list of 15 essentials a, i shopped my house several. First impressions count, do not currently have but would like to add is a charging.... Sign in the middle of the post to download your FREE printable bundle on their,... My toiletries from Dollar Tree and Target kindly greet him, without asking any.! Comfortable, and linens in the hotel manager, you should thank you, for choosing your.! Showing genuine concern novel experience have selected our hotel will be right back your... On behalf of our guests with a few days you found these ideas to create healthy lines of communication guests! The receptionist can kindly greet him, without asking any questions the inexpensive tray at Ikea several ago! Airbnb wrote inside the house of great importance because you show that you care about your guests you thinking!