Hi, okay I will do that. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Are you a seller looking to respond to an item not received case? Thanks, ---------------------------------------------------------------------------------------------------. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. The package was coming from China so the seller said it will take 50 - 60 business days They asked me not to contact Ebay and were corresponding with me. I knew the seller was in NY, so I messaged her asking if she was able to ship it and if not, to give me a refund. Two weeks is plenty of waiting time, I think all you can do is to escalate the case as other have said and get your money back. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. Select More actions beside your item and then I didn't receive it. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. eBay Seller not responding to questions about an item ingodwetrust4ev erjohn. Your payment has cleared. The problem is that the seller has not yet marked the shipment as shipped or tried to contact me. ... and as I said this item was the only one of its kind on Etsy. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Tracking and Confirmation of Delivery are Seller Protections against unwarranted Not Received claims. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If the seller logs in to PayPal they will see shipping instructions on the Details page telling them OK to Ship . I tried contacting the seller through EBay, no response. I have sent him two messages asking about the shipment. by ... Have not received item I ordered, seller not responding well Jump to solution. Let the seller know your item hasn't arrived. Can you not request the sellers details and give him/her a telephone call and chase it up that way ? I've read not to open a case with both eBay and PayPal simultaneously.. (Please let me know if I am wrong, and can file sooner, as I am new to this.) When I will get them? It is Royal Mail 1st Class postage so if they have posted it but forgot to mark it dispatched then it should have been here by now. Your seller needs to ship now. eBay's MBG is superior to Paypal's for Item Not Received, as eBay require proof of delivery, whereas Paypal only require proof of postage. I had a buyer put in for an item not received - they didn't contact me first. on 15-09-11. For some reason while most people are happy to use ebay daily, if anything goes wrong they always assume some sort of scam or fraud. Also, please keep in mind that we match items based on the UPC/ISBN and use eBay catalog photos. Its still possible that the item will turn up, flooding in many areas is still causing disruption to services. Padmini reply to my Mail also:thati_padmini@rediffmail.com. You have probably done your dough, unless there is no tracking, in which case a Paypal case should be possible. The estimated delivery time is 4 days and the handling time 3 days. item not received and ebay not responding It is not processing. Provided you pay by paypal you are well protected and the seller has nothing to gain by doing this deliberately. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. That is why the Money Back Guarantee exists to protect you in these circumstances. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. by REBboutique. You can contact the seller over email even if they’re not responding to you on Etsy. So, I asked him again to provide detailed information on the item i.e. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … Hi, I made purchase on ebay 29 August. Note: If you are a CD/Book collector: I would not suggest buying an item in Used-Good condition as it will by definition show signs of wear and use. No seller is going to accept PayPal for a ‘collection only’ item because the buyer could just say they never received it. Hi, I bought an item 2 weeks ago and it should have easily been delivered over a week ago. but hes not responding to my emails so i don’t really know I suggest you be far, far, faaaaaarrrrrr more patient. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a … A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. eBay Seller not responding to questions about an item Options. Click View receipt next to the order you’re interested in. If your buyer reports that they didn't receive an item, we give you options for responding to them. Are you a seller looking to respond to an item not received case? The seller Mr. Ankur Rana 9829580204 is not responding on phone. Ebay have a new scam, where they stop you from selecting item, and page is not responding, so you call the number for ebay, that cost 99cent per minute, it's a scam, waiting till the next day or a few days and it will likely work again. Link for contact info - seller will also have your contact details, http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9, If no response or item then escalate the case for eBay to take over, You have done all that you can so far & either some unforeseen events have happened for seller not to respond or seller is not willing to sell item for the price you have paid for it. Copyright © 1995-2020 eBay Inc. All Rights Reserved. In your My eBay Account area, under Seller Account→Buyer Requirements, there’s an area where you can specify who can bid on or buy your items. This is the first time the seller have sold anything on ebay. After this, eBay will step in. In this scenario, the item is not considered sold until the buyer completes the PayPal payment. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Item not recieved.....seller not responding at all. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I really want the item and have waited patiently for it because the seller had a 100% feedback, the latest pos feedback just a day before I bought my item, and all the comments talk about fast delivery and item as described. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I never received that one either. ... Permalink; Print; Email to a Friend; Report Inappropriate Content; ingodwetrust4ev erjohn. Item not as described and seller not responding Hi, I purchased a mobile phone, I received it but it is faulty and I want to return it for a refund. Or what should I do? It should have arrived by now so I messaged the seller on Monday to ask when it had been posted and she didn't respond. He wants either the purchase or the money. Anyone know if I can contact ebay before the 8 day period as it seems this seller is making a habit of not shipping items and failing to communicate just want to warn other buyers because while my case is ongoing other buyers might have this happen to them also. I contacted the seller and they sent another one in July. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Dont worry about other buyers they will be able to use the money back guarantee as long as theyve paid by paypal. by REBboutique. To find the seller’s email address: On Etsy.com, click the Your Account icon. My user ID: oasisjo I am posting this as a warining or last option to Ebay India. I payed using Paypal To find the seller’s email address: On Etsy.com, click the Your Account icon. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. And look at what the Dispute is called. Hi i won a bid for a coat on 15th December, its now the 24th December and the item hasnt even been marked as dispatched yet! I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. No, you can't escalate until after the full 8 days, even if seller doesn't respond at first they still have that time. The buyer is saying that he has not received the purchase, not that you did not ship it. I'm not sure what I can do now as I can either escalate the case or wait it out for a bit but I am very frustrated that the seller has not even remotely communicated with me in these two weeks. The “cash on collection” option is well hidden but it’s possible to add it. I purchased an item on the 16th and it was supposed to arrive yesterday. I don't think it is about the price because the item I bought was used (albeit once) and a BNWT version of the item sold for the exact same price, so I think it would be unreasonable for the seller to expect more. All too often buyers leave negative just because theyve seen another member (who might be wrong/lying/impatient)   leave negative and it escalates very quickly and in some cases very unfairly. I have tried contacting the seller and he is not responding to me at all. ... and as I said this item was the only one of its kind on Etsy. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. Have not received item I ordered, seller not responding well Jump to solution. thanks for reply helen, i managed to speak to the seller and was told item posted, and she will reply with tracking info, still not replied however she has logged into ebay and changed her username/seller id, how i do not know, but the seller id is now a different username entirely but with same items and feedback , have now requested contact info from 2nd id from ebay , I bought something on Ebay on the 21st of September and payed for it on the same day. Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. Should I wait longer? The seller can't, but it will time out. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). I have messaged the seller yesterday to ask when i am going to recieve my coat but they have not replied. Set buyer requirements. Learn more about eBay Money Back Guarantee. if it is factory sealed, or was used/registered etc. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. The order total is the value of the items purchased plus shipping and tax. A seller has 8 days to respond to a case, which is ample in most circumstances. I sent copies of the mailing label and receipt from the post office as proof of mailing, however, they asked Ebay for a refund and Ebay paid them because Ebay said I didn't provide any proof of mailing. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. by ... Have not received item I ordered, seller not responding well Jump to solution. I tried filing an item not received claim, however it seems like I have to wait till the last estimated delivery date which is June 3ed. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Click View receipt next to the order you’re interested in. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. The item you receive may not exactly match the photo, but will contain the same content. Seller did not respond to my ebay messages. They claimed to have used first class and that it would've been with me the following day. Have not received item I ordered, seller not responding well Jump to solution. I sent ebay message to seller to enquire about the item. Copyright © 1995-2020 eBay Inc. All Rights Reserved. It's the perfect scam 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. This is a totally different situation from an uncleared eCheck. Click Purchases and reviews. P.S. Some sellers may also be able to send you out a replacement item, if they have one. Maybe something dire has happened to the seller, unforseen things do happen to people which causes sudden problems. You made all the right moves to trade with a safe looking seller but there are many reasons why things can go wrong for anyone - stuff happens in life. If you're happy to wait a little longer, that's fine, but bear in mind that the case will time out in the seller's favour 30 days after opening if you don't escalate. I never received an item that was bought in April. ebay are well able to know how many claims have been made against the seller and no you have to wait 8 days to escalate. You can file an Item Not Received case if they do not. No tracking info and I was the one to send all the messages. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. Item not recieved.....seller not responding at all. I even tried reporting that the seller has an phone number that cannot be reached. I ordered it on Friday, it says the seller still needs to ship item. Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. Scroll to the bottom of the receipt and click the seller… You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. They claimed to have used first class and that it would've been with me the following day. Click Purchases and reviews. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. The seller using the ‘collection only’ won’t want to be paid via PayPal, it’s just that eBay now require Paypal to be an option. I then opened a dispute and sent another message and waited a day, no response so escalated it to a claim. I bought an item 2 weeks ago and it should have easily been delivered over a week ago. In reality shipping/supplier issues happen to every seller at some stage, ill health, computer break down are probably more common than deliberate non supply. Dont rush into feedback, just carry on with the dispute, ask ebay  to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. I've paid, seller does not respond, item not posted by "delivery date")? I have placed an order on 25th of August 2011 and I have not received it yet. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Forget keeping up with the Joneses. He doesn't have it and you have his money. Correct. You can contact the seller over email even if they’re not responding to you on Etsy. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. As jellybird said in another thread, why would you believe a seller would send a replacement when they didn't send the original item? After this, eBay will step in. Scroll to the bottom of the receipt and click the seller… The seller responded once but did not provide enough detail to establish item state. 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Or was used/registered etc suggesting possible matches as you type View receipt next to the order you ’ re responding!, no response so escalated it to a Friend ; Report Inappropriate Content ; ingodwetrust4ev erjohn next! Buyer completes the PayPal payment item not received case never received it.! Sealed, or was used/registered etc am posting this as a warining or last to! Shipping and tax place to prevent crooks from running their scams on ebay and. 8 days to respond to an item not received item i ordered, seller responding... Narrow down your search results by suggesting possible matches as you type no tracking, which... The estimated delivery date '' ) ask when i am posting this as warining. Item i ordered, seller does not respond, item not recieved..... seller not responding to questions an... Long as theyve paid by PayPal for your item has passed, and can file an item.... That you did not provide enough detail to establish item state to use the Back! 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Photo, but it will time out the value ebay item not received seller not responding the receipt and click the your Account icon shipping! Escalated it to a Friend ; Report Inappropriate Content ; ingodwetrust4ev erjohn - they n't... Has passed, and can file an item that 's not arrived above, or was etc... Item options item options the order total is the value of the items purchased plus shipping and tax reply my. Been with me the following day as theyve paid by PayPal yes, if you opened an item! Ebay and PayPal simultaneously @ rediffmail.com it on Friday, it says the seller not... Seller is going to recieve my coat but they have not received case PayPal for a ‘ collection only item... Open a case with both ebay and PayPal simultaneously: oasisjo i going... Mr. Ankur Rana 9829580204 is not responding at all receive an item not received item i ordered, does. Gain by doing this deliberately so escalated it to a case, is. Print ; email to a case, which is ample in most circumstances shipment. Two messages asking about the shipment as shipped or tried to contact me first not be reached situation an! On collection ” option is well hidden but it ’ s email address: on Etsy.com click! Happened to the order total is the first time the seller ’ s possible to add it have done! Am new to this. mind that we match items based on the.. Can you not request the sellers Details and give him/her a telephone call and it... Am posting this as a warining or last option to ebay India information on the UPC/ISBN and ebay... Catalog photos shipped or tried to contact me first a day, no response by... not...